All products sold by CARSONS benefit from a guarantee for a period of 24 months from the date of purchase.
Products with physical defects such as: bumps, cracks, chips, burnt or cracked components/parts, etc., damaged, removed or modified warranty labels or seals, products used in inappropriate conditions (inappropriate supply voltages, subject to large variations in temperature and pressure, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, noxious or under the action of chemical substances, etc.), incorrect settings and installations, sockets without grounding, penetration of liquids, metals or other substances into the inside of the equipment, the mechanical or plastic intervention on the products, the connection or disconnection of certain components during the operation of the equipment.
We respond to your requests in no more than 2 days from the date of the complaint. We proceed to repair the defect or replace the product.
Carsons Lights Team